Vacature Technical Support | Car Software Portal | German & English

Technical Support | Car Software Portal | German & English in Maastricht

The organisation

About us:

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

About the team:

Mercedes-Benz has the ambition to lead in car software. Starting with MB.OS 1.0 the complete vehicle will be updatable over-the-air. The MB.OS SWJ Helpdesk is the first point of contact for the the MB.OS Portal user base. Your designated role involves providing (application-) support to MB.OS Portal users who require a service which is offered on the MB.OS Portal platform.

These will be your tasks and responsibilities:

• Handle incoming work (ServiceNow tickets, Teams phone calls, emails) from B2B users and respond to the queries in a timely and professional manner
• Analyze and investigate issues making use of acquired knowledge and available tools
• Provide information and assistance in regards to tools (web applications) and processes; investigate reported problems
• Forward, if necessary, inquiries and incidents to (technical) support teams and liaise with n-levels for resolution of complex topics
• Accurately document work related activities in the relevant ticketing system according to established policies and procedures
• If necessary, coordinate with internal/external stakeholders to resolve complex enquiries and complaints related to the scope of support
• Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service
• Whether required, perform other duties and responsibilities as assigned

Requirements

This is what we are looking for:

• Excellent proficiency in German (fluent spoken and written) and in English (corporate language)
• Very strong analytical skills
• Strong affinity with IT - background in software development is highly preferred
• Strong skills and advanced experience in IT support and problem solving
• Knowledge in IT support, application support or diagnostic topics will be a plus
• Strong ownership and understanding of the impact and consequences that own/team actions have on customer satisfaction
• Highly adaptable to changing business requirements
• Ability to anticipate on upcoming issues and in finding solutions
• ‘Can-do’ and proactive attitude
• Open communication style, including ability to give and receive feedback.
• Completed vocational education or equivalent work experience and abilities
• Strong communication skills (B2B), both written and verbal
• Strong identification with the Mercedes-Benz organization, its products and its vision & strategy
• Possibility of 24/7 support as of 2026

We offer

Become part of the Mercedes-Benz CAC and experience the following benefits:

• Multicultural, dynamic, and international work environment
• Attractive salary: €2.981 gross (approx. €2.583 net) for 40h/week
• Initial training followed by a buddying program for optimal preparation
• Individual development plan for personal & professional growth
• 200 holiday hours (full-time) and 8% holiday allowance
• Annual performance-based salary increases & company bonus system
• Relocation package: travel costs covered and providing 6 weeks of accommodation (if applicable)
• Flexible transport options: free bike, public transport, or allowance
• Discounted collective health insurance
• Non-contributory pension plan (fully paid by the employer)
• Flexible hybrid work model (after onboarding)
• 40 working hours, opening hours Monday to Friday, between 06.00-20.00h
• Discounts on gym, sports classes, restaurants & shops
• Events organized by the company where you can connect with colleagues from all departments

The procedure

Becoming... One of Us

Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the link.

For data protection reasons, we cannot accept applications via other channels.