Vacature Internship | IT | AI & Product Ownership

Internship | IT | AI & Product Ownership in Maastricht

The organisation

About the company

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

About the internship

Within the IT Product, Process & Data Governance department of our CAC IT department we are looking for interns in multiple areas like: Product owners, Quality assurance, Communications, Scaled Agile (SAFe), Scrum Masters, Data Governance, Data Science/A.I. & Data Engineering. There are several assignments available fitting to various studies and phases.

Gain real-world experience with us and make an impact @ Mercedes-Benz!

Associated tasks & Responsibilities:

Join the day to day activities of the team you are working together with (e.g. team & department meetings, Agile events). Work on the given assignment, we have assignments in the areas of:

• Product ownership:
  
  • Support the Product owners of our agile teams in their day to day activities like Jira documentation, feature refinement, Agile team & Release Train events.
  • Investigate and propose new, funny and engaging ways of communicating new features and product/process simplification examples towards the organization.
  • Review and propose a documentation setup for our products within the Sirius ecosystem. Looking at best practices from companies that use Confluence and Scaled Agile Framework (SAFe).
  • Come up with a marketing and communication strategy for our IT Department, how can we best promote our activities and products towards the broader organization.
  • Engage in the SOT (Scrum Optimization Team) for Agile release Train improvements.
  • Explore methods/ways for monitoring value post-feature deployment and gathering actionable feedback from endusers.
  
  
• Data Engineering, Data Science & AI:
  
  • Enhance our Data Vision and explore how we can get most value out of data generated in our company. Define which data points are most relevant and which data quality aspects are important to focus on.
  • Create a platform together with our Release train engineers on the data structures (e.g. Jira), within our Agile Release train (ART) with the aim to use it in a roadmap / prognosis model and bring more automation to our ART. This assignment would involve a deep immersion into the Scaled Agile Framework operating model as well as full stack Python programming. Our SAFe implementation is exemplary, and this assignment will enable you to become a SAFe expert.
  • Investigate AI and Data science possibilities and pre-requisites within our ecosystem and create an implementation plan for use cases defined based on our SAFe (agile) way of working. If time allows support the implementation as well.
  • Support in defining and implementation of our Data management and Data Governance initiative. You will work on one of the DAMA-DMBOK defined focus area’s and create a plan to improve this and if time allows implement your recommendations.
  
  
• Quality Management: 
  • Support our test coordinators by investigating improvement points in the area of quality and test management. Look at industry standards and combine these with findings to identify measures and implement these.
  
  

Requirements

Who are you?

• Studying for a bachelor or master’s degree in Information Technology or similar 
• Good communication skills
• English is our corporate language
• Analytical and design thinking
• You are curious
• You are pro-active and self-motivated
• Available 32-40 hours a week for a period of 6-9 months (depending on the assignment and university requirements)

We offer

We offer you an internship in a multicultural, dynamic, and informal international working environment:

• 6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross per month based on 40 hours per week.
• Starting date: February/March 2026.
• The internship needs to be a part of your study program, graduates are not allowed to apply.

The procedure

Please use the “apply” button to upload your CV, motivation letter and a current certificate of enrolment (both in English).

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.