Vacature Internship | Communication Specialist | After Sales

Internship | Communication Specialist | After Sales in Maastricht

The organisation

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey. With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

As an intern, you will be an active member of the After Sales Logistics team within the Retail Liaison Center at Mercedes-Benz CAC. This internship offers a unique opportunity to contribute to a high-priority business initiative by supporting crucial communication efforts with our worldwide retail partners. You will gain practical experience in developing and executing communication strategies, creating engaging content, and working with various stakeholders across the organization. This role will provide valuable insights into the world of after-sales logistics and communication within a global automotive company.

The focus of this internship will be on supporting the communication strategy for a key business initiative. This includes gathering feedback from our retail partners through surveys, developing e-learning modules to enhance their knowledge, crafting presentations for senior management, and ensuring timely and relevant information is published to our retailer network. You will also play a vital role in liaising with different departments and stakeholders to ensure communication needs are met effectively.

By the end of this internship, you will have developed a strong understanding of how communication drives business initiatives within a global organization. You will gain hands-on experience in various communication channels and tools, enhance your project management skills, and build a valuable network within Mercedes-Benz.

Tasks and Responsibilities:

• Survey Preparation: Develop and distribute surveys to worldwide retail partners to gather valuable feedback on the business initiative.
• E-Learning Development: Assist in the creation of engaging and informative e-learning modules to educate retail partners on key aspects of the initiative.
• Presentation Support: Support the creation of presentations for high-level management, ensuring clear and concise communication of project updates and key findings.
• Content Publishing: Prepare and publish content to our retailer network through various communication channels, ensuring timely and relevant information dissemination.
• Stakeholder Liaison: Liaise with different stakeholders across the organization to gather information, coordinate communication efforts, and ensure alignment on messaging.
• Communication Support: Provide general support for all communication-related requirements of the After Sales Logistics team.
• Data analysis: Analyse survey data and provide insights to the team.
• Project Support: Assist with various project-related tasks as needed.

Requirements

• Educational background with a focus on Communication, Marketing, or a related field.
• Strong communication skills in English (written and verbal). Additional language skills are a plus.
• Experience within a corporate environment a benefit
• Creative communicator with a passion for content creation.
• Familiarity with E-Learning programs such as ‘Articulate’ and Survey tools
• Proficient in Microsoft Office
• Analytical skills and competency for understanding data
• Learning mindset, flexibility and a proactive attitude.
• Confident in communicating with colleagues and following up on tasks.
• High organisational skills, ability to multi-task and prioritize.
• Ability to work effectively in a dynamic and international environment.

We offer

We offer you an internship in a multicultural, dynamic, and informal international working environment:

• 6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross per month based on 40 hours per week.
• Starting date: August/September 2025 ( or as soon as possible)

The procedure

Please use the “apply” button to upload your CV, motivation letter and a current certificate of enrolment (both in English). Due to data privacy reasons, we cannot accept any applications sent by email. Please be so kind to use the link provided.