Vacature Customer Service Employee

Customer Service Employee in Heerlen

Are you the friendly face behind every smooth customer experience?

Do you love helping people, organizing details, and keeping everything running like clockwork? Do you thrive in an international environment—where one day you're emailing a German customer, and the next you're having coffee with Dutch colleagues? Then you might be the Customer Service Employee we’re looking for.

At Arion, we work every day on smart, sustainable solutions that make healthcare easier. Think of our well-known Swash concept: washing without water. From our modern location in Heerlen, we produce medical devices that are used throughout Europe. Since the beginning of 2025, we have been part of Didactic Group, an international healthcare alliance with locations in Europe and North America. This means: collaboration across borders, a lot of dynamics and plenty of room to grow. At Arion, it's all about impact. And you make that impact - for and with our people.

Your role

In this role, you’re the heartbeat of our customer care. You’ll make sure our customers get the right information, the right products, and a great experience—every time.

• You’ll support our international Internal Sales Teams (Germany, the Netherlands, Export), making sure everything behind the scenes runs smoothly so the frontlines shine.
• You’ll take charge of the complete order process—from the very first quote to the final invoice—ensuring every step is accurate, timely, and customer-friendly.
• You’ll log inquiries and handle complaints with care and professionalism, turning challenges into opportunities for great service.
• You’ll keep our customer data up to date and tidy, so we always know who we’re working with—and how to help them best.
• You’ll assist with tenders and help prepare reports for specific customer groups, giving our sales team the insights they need to grow.
• You’ll contribute to marketing campaigns and customer promotions, helping us stay visible and relevant in the market.
• You’ll manage administrative tasks like contract documentation with precision and consistency.
• You’ll be a reliable support for our Account Managers and Product Specialists, helping them serve our customers even better.

In short: your day is never dull, and your impact is felt across borders.

What you bring

You’re the kind of person who loves helping others, thrives on structure, and feels energized when things are running smoothly. You’re reliable, curious, and a natural communicator.

• Your German is fluent—both spoken and written—so you can connect confidently with our German-speaking customers.
• You can communicate well in Dutch and/or English, which keeps collaboration with our international team seamless. (No need to speak all three languages.)
• You bring a completed vocational education (MBO level) and a few years of experience in a similar role—you know what great customer service looks like.
• You truly enjoy working with people: you’re approachable, helpful, and always ready to go the extra mile.
• You’re a quick thinker who stays calm under pressure and adapts easily to change.
• You have a sharp eye for detail and like working in a structured, organized way—because little things make a big difference.
• You’re proactive, hands-on, and take real ownership of your work.
• You’re available 4 to 5 days a week, and you appreciate the mix of office and home working.

What you can expect from us

You’ll be joining a friendly, international team in a fast-growing company with big ambitions and short communication lines. We offer a dynamic workplace where your input matters and where you’ll find space to develop your skills.

• A part-time role (24 or 32 hours) with flexibility in your workweek.
• A good salary, depending on your relevant work experience.
• 29 vacation days (based on 40 hours), holiday pay, pension, and travel reimbursement.
• A 7-month contract to start, with the intention to offer a permanent position.
• A supportive, international team with short lines and a hands-on culture.
• A modern and well-organized workplace where you can grow.
• Plenty of opportunities to take initiative, learn, and make an impact.

Ready to apply?

Excited? We’d love to hear from you. Apply directly via the form on our website and upload your CV and motivation.

Questions? Reach out to Karlijn Peters, People Operations Specialist, at [email protected].

Want to know more about Arion? Visit www.arion-group.com.