Vacature Content & Community Manager

Content & Community Manager in Maastricht

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

About the team

Mercedes-Benz Retail Platform is the main information platform for our Mercedes-Benz retailer all over the world. The Mercedes-Benz Retail Platform provides current information, training & knowledge material, documentation & workshop processes to support the users in their daily work.

These will be your tasks and responsibilities:

• Development of a communication and engagement strategy for the platform
• Creation of an editorial plan for the platform
• Evaluation and integration of new functionalities together with the PO
• Development of innovative new communication formats
• Coordination and management of the moderation team, support, and content maintenance
• Development and implementation of overarching campaigns
  
  

  Creation of content

• Support of the markets in the development and operation of market spaces

This is what we are looking for:

• Experience with social media (creating and managing campaigns)
• Good overview of the GCSP topics, strategy, and target groups
  
  

  High level of creativity

• High affinity for texts and digital content
  
  

  Assertiveness

• Conceptual and strategic thinking
• Experience in the professional management of service providers and employees
• Knowledge of trends and developments in marketing and communication, especially regarding the use of technologies
• Practical experience in marketing or communication

Become part of the Mercedes-Benz CAC and experience the following benefits:

• Multicultural, dynamic, and international work environment
• Attractive salary: €4.370 gross for 40h/week
• Initial training followed by a buddying program for optimal preparation
• Individual development plan for personal & professional growth
• 200 holiday hours (full-time) and 8% holiday allowance
• Annual performance-based salary increases & company bonus system
• Relocation package: travel costs covered and providing 6 weeks of accommodation (if applicable)
• Flexible transport options: free bike, public transport, or allowance
• Discounted collective health insurance
• Non-contributory pension plan (fully paid by the employer)
• Flexible hybrid work model (after onboarding)
  
  

  40 working hours

• Discounts on gym, sports classes, restaurants & shops
• Events organized by the company where you can connect with colleagues from all departments

Becoming... One of Us

Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

For data protection reasons, we cannot accept applications via other channels.