Vacature Team Manager | Knowledge Management

Team Manager | Knowledge Management in Maastricht

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

About the team

At Mercedes-Benz, we are driven by innovation, excellence, and a passion for creating the best automotive experiences. We are looking for a dynamic and motivated Team Manager to lead our Knowledge Management team towards achieving new heights.

This is a role in the Global Customer Care Center Strategy & Management department (CCS) of the Mercedes-Benz Customer Assistance Center (CAC). Within the area of Knowledge Management, the Team Manager will be part of an international team, working out of the Maastricht offices and cooperating with teams worldwide.

The experts in the team maintain a global knowledge solution and a global knowledge ambassador network, supporting contact center agents and customers across Mercedes-Benz markets with reliable and up-to-date information. The role of the Team Manager is to ensure the stability of the existing team and take care of the relationship with relevant stakeholders and departments. Furthermore, the Team Manager will support the Departmental Manager in transforming the current team and Knowledge Management domain within the CAC, to achieve the transformation objectives in line with the departmental vision.

These will be your tasks and responsibilities:

• Provide guidance and support the development of new Knowledge Management concepts and strategies in the organization
• Drive innovation and change, including new ways of working
• Ensure that the Knowledge Management processes are fulfilled while being the point of contact
• Communicate with all relevant stakeholders, promoting Knowledge Management in the organization
• Manage, motivate and coach the team members in their personal development
• Manage own team budgets and purchase order handling
• Manage team KPIs and track team members’ OKRs
• Create and maintain an environment and culture which stimulates high performing, inspired people
• Create and maintain an environment and culture which stimulates high performing, inspired people
  
  

  This is what we are looking for:

  • Relevant Bachelor degree or equivalent level of thinking in the field of Knowledge Management
  • Professional experience of methodologies and concepts of Knowledge Management, able to translate vision into short- and long-term goals
  • Excellent people management skills, active listening, emotional aperture, innovating thinking
  • Excellent verbal and written communication skills in English
  • Strong analytical background, communication and problem-solving skills
  • Excellent interpersonal skills to influence and engage colleagues, along with a broad understanding of the businesses they support
  • Ability to balance the big picture with meeting the day-to-day needs of the organization
  • Ability to partner with both technical and non-technical peers and stakeholders, to interact with various levels of management, and to promote cross functional collaboration
  • Ability to be flexible and work accurate and outcome based, both independently and in teams, in a high pressure, multi-tasking environment with changing priorities
  • Transformation leadership and change management skills
  • Willingness to take on new challenges
  
  

  Become part of the Mercedes-Benz CAC and experience the following benefits:

  • Multicultural, dynamic, and international work environment
  • Attractive salary range: €4.641 - €6.628 gross for 40h/week
  • Individual development plan for personal & professional growth
  • 200 holiday hours (full-time) and 8% holiday allowance
  • Annual performance-based salary increases & company bonus system
  • Relocation package: travel costs covered and providing 6 weeks of accommodation (if applicable)
  • Flexible transport options: free bike, public transport, or allowance
  • Discounted collective health insurance
  • Non-contributory pension plan (fully paid by the employer)
  • Flexible hybrid work model (after onboarding)
  • Discounts on gym, sports classes, restaurants & shops
  • Events organized by the company where you can connect with colleagues from all departments
    
    

    Becoming... One of Us

    Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

    
    

    The deadline to apply for this position is February 6, 2026. The selection process will take place during calendar weeks 8 and 9.

    
    

    For data protection reasons, we cannot accept applications via other channels.