Vacature Senior Customer Service Representative - Advocacy Team

Senior Customer Service Representative - Advocacy Team in Maastricht

The organisation

Picture a buzzing hive of customer care, right in the heart of Maastricht, The Netherlands - The Mercedes-Benz Customer Assistance Center (CAC)! Their crew is a melting pot of over 45 nationalities, all working together to give top-notch service to current and future Mercedes-Benz drivers. From brand ambassadors to language whizzes, their team is committed to ensuring each customer gets personalized help at a world-class level.

At Mercedes-Benz, we're all about taking customer service to the next level. We know that happy customers are the fuel to our success engine. That's why we're scouting for enthusiasts who are customer champs to join our Customer Advocacy Team. You'll be the hero who ensures our customers feel like royalty throughout their journey with us. Your role will be pivotal in helping us hit our strategic targets.

The function

As part of our Customer Advocacy Team, you'll be the superstar who takes customer care to the next level. With your friendly voice and expert problem-solving skills, you'll become the trusty go-to for our clients. You'll also be the glue that binds our customers and Mercedes-Benz together, making sure everyone's needs are heard and addressed. Your mission? To make our clients' day and keep them coming back for more.

Here's a sneak peek of what you'll be doing:

• As the go-to person for customer complaints and concerns, you'll be shining like a pro, providing rapid and courteous assistance via all available channels.
• You'll be on top of your game, managing global Roadside Assistance emergencies like a boss.
• With ears perked up and heart open, you'll be listening to customer feedback, getting to the bottom of their needs and wants, and making them feel heard.
• When things get a bit hairy, you'll know exactly when to send out the bat signal, quickly and eff ectively escalating any complex issues to the right people.
• Never missing a beat, you'll keep meticulous records of customer interactions, jotting down complaints, resolutions, and feedback.
• You'll be like an eagle-eyed detective, spotting patterns and trends in customer inquiries, and coming up with clever ways to prevent recurring issues and enhance the overall customer experience.
• Finally, you'll be instrumental in the development and implementation of customer-focused initiatives and programs. Are you ready to be a customer service superstar?

Requirements

We're on the hunt for a people person with a passion for customer service. Here's what we'd love to see on you:

• You've been in the customer service game for 2+ years, or something similar.
• You're a communication superstar, with excellent written and spoken English.
• You're a natural-born problem solver with a can-do attitude.
• Tricky customers don't scare you. You stay cool as a cucumber under pressure.
• You're all heart when it comes to helping customers. Empathy is your middle name.
• You're a detail-oriented, organized master of time management.
• You play well with others but also thrive working solo.
• You're a software whizz, with experience using customer support software and CRM systems.
• You're fl exible and thrive in a fast-paced environment with shifting priorities.
• And one more thing: you're ready to pack your bags and relocate to Maastricht, The Netherlands.

We offer

Get ready to join a multicultural, dynamic, and international dream team! Here's what's in store:

• Bring home a gross salary of 2776 (net approx. 2300) for 40 hours of work per week
• Get a head start with an extensive up-to-3-month training program
• Enjoy a personalized, tailor-made development plan
• Vacation in style with 200 hours of vacation time (based on full-time employment) and an 8% holiday allowance
• Compete with yourself and watch your salary grow with performance-based incentives and company bonuses
• We'll cover your travel and living expenses for the fi rst six weeks with a juicy relocation package
• Get around town like a pro with a free bike every three years, free public transport or money towards fuel costs
• Take care of your health with discounted collective insurance and a non-contributory pension plan
• Our work hours are Monday-Friday, 08.30-18.00h.

The procedure

#BePartOfUs

Is this the dream job you've been waiting for? Then let's get your application game on! Send in your CV and a letter of motivation that showcases your relevant experience and explains why you're jazzed about customer advocacy. Just hit the link and send away!

For safety purposes, we won't accept applications via e-mail. Use the link provided to submit your application.