Vacature LS II Customer Frontend Rollout Team

LS II Customer Frontend Rollout Team in Maastricht

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

About the team

The Logistic specialist is part of the Parts Logistic Services department in the CAC and reports directly to the Manager.

You will be part of the team that supports the SoP+ system Rollout and will collaborate with colleagues at the GLC, taking responsibility for defined tasks/work packages.

As part of the GSP/OD organization, he/she will act within an international project environment, aligning with a large variety of stakeholders within the Mercedes–Benz organization worldwide, including markets and involved third parties.

These will be your tasks and responsibilities:

• Support and/or steer work packages and or defined tasks within the project.
• Support Senior Rollout Managers with f.e. milestone / performance tracking, Market calls and communication etc.
• Align within the project organization to reach set goals / deadlines succesfully.
• Manage changes in project scope or timelines timely, structured and in a consistent way.
• Ensure constructive and well-prepared task tracking and follow-ups on actions.
• Signal and initiate improvement and development opportunities
• Support in System Testing / test automation and/or user story writing for testing purposes.
• Actively participate in solution design process.
• Ensure that all necessary documentation is accurate and complete.
• Analyze and drive the business requirements of the customers.
• Efficient and Effective planning of own activities.

This is what we are looking for:

• Experience in IT systems for Logistic Processes, Supply Chain Management, Wholesale/Retail in Master Data, Business Intelligence
• Experience to work in a Safe project structure is a plus
• Experience in Agile project management (sw/tools & methodologies e.g. Azure DevOps, Kanban and the Scales Agile Framework) is a plus.
• Stakeholder management skillsc
• Analytical/technical/functional skills and problem-solving abilityc
• Good Communication skills and high intercultural competencec
• Professional Corporate level communication and presentation skillsc
• Ability to interact with a large variety of stakeholders.c
• Experience in system testing / automation testing.c
• Experience in creating / maintaining Training Materials is a plus.c
• Solid organizational skills incl. attention to detail and multi-tasking skillsc
• Excellent written and verbal communication skills as well in the following languages English must have. German is a plus.
• Ability to work remotely, and with remote/global teams.c
• Extensive knowledge of Microsoft tools (i.e. excel, power point, visio, share point, teams)
• High Flexibility and willigness to travel

Become part of the Mercedes-Benz CAC and experience the following benefits:

• Multicultural, dynamic, and international work environment
• Attractive salary range: €3500 – €4000 gross for 40h/week
• Initial training followed by a buddy program for optimal preparation
• Individual development plan for personal & professional growth
• 200 holiday hours (full-time) and 8% holiday allowance
• Annual performance-based salary increases & company bonus system
• Relocation package: travel costs covered and providing 6 weeks of accommodation (if applicable)
• Flexible transport options: free bike, public transport, or allowance
• Discounted collective health insurance
• Non-contributory pension plan (fully paid by the employer)
• Flexible hybrid work model (after onboarding)
  
  

  40 working hours

• Discounts on gym, sports classes, restaurants & shops
• Events organized by the company where you can connect with colleagues from all departments
  
  

  Becoming... One of Us

  Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

  
  

  For data protection reasons, we cannot accept applications via other channels.