Vacature Internship | IT | Process Governance

Internship | IT | Process Governance in Maastricht

About us

Make a difference for customers and partners worldwide in an international, diverse environment.

At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world.

We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible.

With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.

About the team

We are looking for a motivated Intern to join our IT Process & Data Governance team.

In this role, you will focus on improving how Agile teams and our global Agile Release Train (ART) operate. You will work closely with Scrum Masters, teams, and ART stakeholders to strengthen our Agile maturity and enable teams to perform at their best.

These will be your tasks and responsibilities:

Depending on your interests and skills, you will work on one or more of the following areas:

Agile Ways of Working & Continuous Improvement

• Participate in and support ceremonies across multiple Agile teams to observe ways of working and identify best practices;
• Engage with Scrum Masters to understand team challenges and capture insights in a structured, reusable format;
• Analyze recurring challenges and propose both short-term improvements and longer-term structural solutions.
  
  

  Tooling & Process Optimization:

  
  
  • Partner with Scrum Masters to review Jira usage and identify opportunities for automation and simplification;
  • Support optimization of tools and workflows to better enable Agile teams;
  • Contribute to improving transparency, efficiency, and consistency in team operations.
  
  

  Retrospectives & Team Effectiveness

  
  
  • Design and build a reusable Retrospective toolbox with facilitation templates and practical techniques;
  • Enable Scrum Masters to run more effective, engaging retrospectives;
  • Support teams in driving continuous improvement through structured reflection.
  
  

  Agile Release Train (ART) Improvement

  
  
  • Participate in ART-level events to gain a strong understanding of end-to-end processes;
  • Provide observations and concrete improvement proposals to optimize ART-level ways of working;
  • Translate recurring team- and ART-level insights into actionable backlog items e.g. SOT (Scrum Optimization Team) backlog;
  • Support implementation and follow-up of selected improvement initiatives.
    
    

    What you will learn?

    • Hands-on experience with Agile ways of working in a scaled environment (SAFe / ART);
    • How to analyze team dynamics, identify improvement opportunities, and drive change;
    • Practical experience with tooling such as Jira and process optimization techniques;
    • How to bridge team-level insights with organization-level improvements;
    • Experience working in a global, cross-functional IT organization.
      
      

      What makes this internship exciting?

      • Real impact: contribute directly to improving how Agile teams collaborate, deliver, and continuously improve;
      • Broad exposure: work across multiple teams, roles, and levels within a global IT organization;
      • End-to-end perspective: gain insight into both team-level dynamics and large-scale Agile coordination;
      • Collaboration-driven: work closely with Scrum Masters, Agile Coaches, and IT leadership;
      • Innovation environment: help shape and improve the future way of working within the Mercedes-Benz CAC ART.
        
        

        This is what we are looking for:

        • Student in Business IT, Computer Science, Information Management, Management Science or a related field;
        • Strong analytical mindset with an interest in processes, Agile, and ways of working;
        • Interest in Agile methodologies (Scrum / SAFe);
        • Able to observe team dynamics, identify patterns, and translate them into structured insights and improvements;
        • Proactive, structured, and eager to learn;
        • Strong communication skills and a collaborative mindset.
          
          

          Become part of the Mercedes-Benz CAC and experience the following benefits:

          We offer you an internship in a multicultural, dynamic, and informal international working environment:

          
          
          • 5-6 months full-time internship, 40 hours per week, Monday to Friday (onsite at the office);
          • Internship compensation, € 800,- gross per month based on 40 hours per week;
          • Starting date: Februay / March 2027
          • The internship needs to be a part of your study program (during the whole internship), graduates are not allowed to apply.
            
            

            Becoming... One of Us

            Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

            
            

            For data protection reasons, we cannot accept applications via other channels.