Vacature Internship | Global Customer Care Product Management

Internship | Global Customer Care Product Management in Maastricht

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

About the team

Product Management is the driving force behind the continuous evolution of MercedesBenz Customer Assistance Center (CAC) services worldwide. We identify customer and business needs, translate them into scalable solutions, and lead initiatives that enhance the customer experience, improve operational efficiency, and create measurable business value.

Working closely with operations, IT, data analytics, and global market stakeholders, our team shapes and delivers innovations across areas such as proactive customer care, connected customer experiences, complaint handling, customer retention, process optimisation, and AI-enabled service solutions.

As an intern, you will work across Customer Value & Experience (CVE) and Connected Experience (CE), gaining hands-on experience in product management while contributing to real business initiatives with global impact.

These will be your tasks and responsibilities:

As part of our Product Management team, you will have the opportunity to:

• Support product discovery, helping us understand customer, market and operational needs and translate them into potential product improvements.
• Support and conduct data analysis and research to identify trends, pain points and opportunities across the customer journey.
• Support Product Managers in developing business cases, product concepts, requirements and success measures.
• Contribute to initiatives focused on customer care, connected experiences, proactive services, customer retention and AI-enabled solutions.
• Work with international stakeholders across business, operations, IT, data analytics and markets.
• Support workshops and stakeholder discussions, including preparing materials, presentations, documenting outcomes and following up on actions.
• Help track the progress and impact of product initiatives and turn insights into clear recommendations for decision making.
  
  

  What you can expect:

  This internship offers the opportunity to experience how Product Management works within an international customer service environment and to contribute directly to initiatives affecting the customer experience.

  
  

  You will gain practical experience in product discovery, data-driven decision making, stakeholder management, strategic problem solving and international collaboration, while working alongside experienced Product Managers and cross-functional teams.

  
  

  You will follow a structured 30/60/90+ day development path: first learning about our customers, products and business challenges, then supporting product discovery, data analysis and solution development, and finally taking ownership of a defined product management topic aligned to team priorities.

  
  

  Most importantly, this is intended to be a hands-on internship. You will not only observe our work, but have the opportunity to investigate real problems, develop recommendations and contribute to solutions

  
  

  This is what we are looking for:

  We are looking for someone who is curious, proactive and enjoys solving problems. You could be studying Business, International Business, Business Analytics, Data Analytics, Digital Business, Innovation Management, Information Management, Marketing, Customer Experience, Marketing, or a related field.

  
  

  You ideally:

  • Have a strong interest in product management, digital transformation and customer experience.
  • Enjoy working with data and turning information into meaningful insights and actions.
  • Approach problems in a structured and analytical way, while not being afraid to challenge the status quo, experiment and take calculated risks to improve the customer experience.
  • Have strong communication and presentation skills, and are reliable and responsible in the way you work.
  • Are an active participant: curious, proactive, willing to ask questions, contribute ideas and get involved rather than waiting to be told what to do.
  • Enjoy collaborating with people from different functions, backgrounds and cultures in an international environment.
  • Are curious about emerging technologies, particularly AI and data-driven customer experiences, and excited to explore how they can create real business value.
  • Are comfortable taking ownership and working independently, while also enjoying being part of a collaborative team.
  • Have very strong written and spoken English skills, as English is our main working language. Additional languages are a bonus, but not required.
  • And finally, you work hard, bring positive energy and know how to have some fun along the way!
  
  

  Become part of the Mercedes-Benz CAC and experience the following benefits:

  Become part of the Mercedes-Benz CAC and experience the following benefits:

  
  
  • We offer you an internship in a multicultural, dynamic, and informal international working environment:
  • 5-6 months full-time internship, 40 hours per week, Monday to Friday (onsite at the office);
  • Internship compensation, € 800,- gross per month based on 40 hours per week;
  • Starting date: Februay / March 2027
  • The internship needs to be a part of your study program (during the whole internship), graduates are not allowed to apply.
    
    

    Becoming... One of Us

    Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

    
    

    For data protection reasons, we cannot accept applications via other channels.