Vacature Internship | Global CCC Training Department

Internship | Global CCC Training Department in Maastricht

The organisation

About the company

We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

The function

About the internship

Are you a creative and tech-savvy student eager to gain hands-on experience in a dynamic training environment? Join our team for an internship and contribute to the digitalization of learning experiences at Mercedes-Benz! We're seeking a motivated intern to support our training initiatives, with opportunities to develop skills in videography, digital content creation, and instructional design.

Associated tasks & Responsibilities:

As a Training Intern, you'll play a vital role in modernizing our training programs. You may be involved in:

• Developing engaging digital content, including videos, graphics, and interactive modules.
• Assisting with video recording, editing, and photography for training materials.
• Supporting the design and development of e-learning courses.
• Contributing to the administration and maintenance of our Learning Management System (LMS).
• Collaborating with trainers and subject matter experts to create effective learning solutions.

Requirements

Who are you?

• Education: Currently enrolled in a Bachelor's or Master's degree program in Instructional Design, Education, Digital Content Creation, Communications, or a related field in Learning and Development.
• Technical Skills:
  • Familiarity with digital learning platforms, video editing software, and graphic design tools.
  • Experience with e-learning authoring tools (e.g., Articulate 360 and Rise, Synesthesia) is a plus.
  • Basic skills in video recording, editing, and photography.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with Learning Management Systems (LMS) is a plus.
  
  
• Soft Skills:
  • Strong organizational and administrative skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and collaboratively.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple tasks and prioritize effectively.
  
  
• Personal Qualities:
  
  • Motivated and enthusiastic learner.
  • Strong work ethic and commitment to excellence.
  • Creative and innovative thinker.
  • Customer-focused and results-oriented.
  • Genuine passion for training and education.
  • Interest in the automotive industry and the Mercedes-Benz brand.
  
  

We offer

We offer you an internship in a multicultural, dynamic, and informal international working environment:

• 6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross per month based on 40 hours per week.
• Starting date: February/March 2026.
• The internship needs to be a part of your study program, graduates are not allowed to apply.

The procedure

Please use the “apply” button to upload your CV, motivation letter and a current certificate of enrolment (both in English).

Due to data privacy reasons we cannot accept any applications sent by email. Please be so kind to use the link provided.