Vacature Internship | Data Science

Internship | Data Science in Maastricht

About us

Make a difference for customers and partners worldwide in an international, diverse environment.

At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world.

We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible. With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.

About the team

Within the Business Intelligence Competence Centre of Mercedes benz Customer Assistance Centre, we are looking for an intern with a strong interest in Data Science and AI. The main focus will be on designing and implementing a Customer 360 graph model that links multiple dimensions such as customer contact cases, vehicle information, customer information, and related entities. Additionally, you will support Product Ownership activities within our Agile teams.

Gain real-world experience with us and make an impact @ Mercedes-Benz!

The task of the BICC department is to provide transparency to the organization with regards to the performance and quality of our contact centers, agents, dealers, MOC’s vehicles and processes as well as the satisfaction of our customers with these products and services.

The BICC team consists of: Business Intelligence & Data Science.

These will be your tasks and responsibilities:

• Design and implement a Customer 360 Knowledge Graph
• Define relevant data points and ensure data quality aspects are addressed.
• Explore graph database technologies (e.g., Neo4j, RDF/SPARQL) and propose the best-fit architecture.
• Develop a prototype for the graph model and demonstrate how it can improve insights and decision-making.
• Investigate AI-driven use cases leveraging the graph (e.g., recommendation systems, early warning systems).
• Assist Product Owners in day-to-day activities such as Jira documentation, feature refinement, and participation in Agile events.
• Review and improve documentation setup for products within the Sirius ecosystem using Confluence and SAFe best practices.

This is what we are looking for:

• Studying for a Master’s degree in AI, Data Science, or a related field.
• Good communication skills; English is our corporate language.
• Analytical and design thinking mindset.
• Curious, proactive, and self-motivated.
• Available 40 hours per week for a period of 6 months (depending on university requirements).

Become part of the Mercedes-Benz CAC and experience the following benefits:

• We offer you an internship in a multicultural, dynamic, and informal international working environment.
• 6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross per month based on 40 hours per week.
• Starting date: September 2026.
• The internship needs to be a part of your study program, graduates are not allowed to apply.
  
  

  Becoming... One of Us

  Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

  
  

  For data protection reasons, we cannot accept applications via other channels.