Vacature Internship | Business Support Systems

Internship | Business Support Systems in Maastricht

About us

Make a difference for customers and partners worldwide in an international, diverse environment.

At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world.

We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible. With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.

About the team

Retail Service is seeking a motivated trainee to join the XENTRY Support System (XSS) team. XSS is a web-based ticket management system used in Global Customer Service & Parts and After-Sales support worldwide. As a trainee, you will gain hands-on experience supporting retail organizations, local headquarters, and both internal and external customers.

The trainee will be actively involved in the collection and analysis of information, making informed decisions to ensure operational efficiency. You will also support the team with stakeholder communication and respond to customer and internal needs promptly. The role encompasses learning and understanding the interactions between tools and support systems that drive customer satisfaction.

These will be your tasks and responsibilities:

• Work closely with XENTRY Support System, learning about products, systems, and procedures.
• Assist in collecting, analyzing and reporting data to improve support processes.
• Identify and prioritize process improvements while considering immediate user needs and the projected product roadmap.
• Support service optimization for end customers through collaboration with headquarters and internal stakeholders.
• Maintain relationships between XSS and stakeholders at Mercedes-Benz HQ, contributing to a seamless workflow.
• Develop strong analytical and decision-making skills.
• Understand product, system, and feedback mechanisms within XENTRY Support.
• Build knowledge of process interactions and organizational relationships.
• Enhance stress management and multitasking abilities.
• Foster customer-centric thinking and collaborative partnerships.

This is what we are looking for:

• Currently enrolled in or recently graduated from a relevant field of study (e.g., Business Administration, Information Technology, Engineering, or similar).
• Strong interest in customer support, process management, and IT systems.
• Excellent communication and problem-solving skills.
• Ability to work both independently and as part of a diverse team.

Become part of the Mercedes-Benz CAC and experience the following benefits:

• We offer you an internship in a multicultural, dynamic, and informal international working environment.
• 4-6 months full-time internship, 40 hours per week, Monday to Friday.
• Internship compensation, € 800,- gross per month based on 40 hours per week.
• Starting date: August/September 2026.
• The internship needs to be a part of your study program, graduates are not allowed to apply.
  
  

  Becoming... One of Us

  Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

  
  

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