Vacature Facility Manager

Facility Manager in Maastricht

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

About the team

Shape the Workplace Experience of Mercedes-Benz in Maastricht! We are seeking a dynamic and results-oriented Facility Manager to lead our operations.

If you combine strategic vision with a hands-on approach, and are passionate about creating a safe, efficient, and inspiring environment for employees and visitors alike, we want to hear from you. In this role, you will ensure seamless facility management, optimize efficiency, and drive cost-effectiveness with own cost center responsibility.

The team consists of seven dedicated professionals who ensure smooth operations across all aspects of our workplace environment. Their responsibilities span all facility management activities, including building, terrain, and supplier management. External reception hosts and various suppliers complete the setup.

These will be your tasks and responsibilities:

• Lead, motivate, and develop the team of facility staff and reception hosts to high-performance, fostering a culture of ownership, efficiency, transparency and strong collaboration
• Strategically oversee and continuously optimize all facets of facility management, encompassing building infrastructure, terrains and supplier relationships
• Assume full accountability for overall facility performance, driving continuous improvement initiatives to elevate standards
• Demonstrate exceptional prioritization skills, distinguish critical objectives from secondary tasks to maintain strategic focus and manage conflicting interests and resistance with professionalism, empathy, and decisiveness
• Ensure compliance with relevant health, safety, and environmental regulations provided by law and/or company policies
• Manage budgets and deliver measurable results in cost adherence and increasing service quality

This is what we are looking for:

• Bachelor's degree in Facility Management or a related field.
• Minimum of 5 years of experience in Facility Management or significant Operational Leadership roles.
• A highly experienced, decisive, proactive and people-centric professional, consistently delivering results with a strong sense of ownership and accountability.
• Strong ability to maintain focus and prioritize effectively within a fast-paced, dynamic environment.
• Expertise in conflict resolution and managing complex stakeholder relationships with tact and confidence.
• Certified Head BHV (Bedrijfshulpverlener/Emergency Response Officer) or a commitment to obtaining certification promptly.
• A proven track record of quantifiable achievements, such as significant cost reductions, efficiency gains and/or successful leadership/coaching initiatives.

Become part of the Mercedes-Benz CAC and experience the following benefits:

• Multicultural, dynamic, and international work environment
• Attractive salary range: €4.641 - €6.500 gross for 40h/week
• Individual development plan for personal & professional growth
• 200 holiday hours (full-time) and 8% holiday allowance
• Annual performance-based salary increases & company bonus system
• Relocation package: travel costs covered and providing 6 weeks of accommodation (if applicable)
• Flexible transport options: public transport, or commuting allowance
• Discounted collective health insurance
• Non-contributory pension plan (fully paid by the employer)
  
  

  40 working hours

• Discounts on gym, sports classes, restaurants & shops
• Events organized by the company where you can connect with colleagues from all departments

Becoming... One of Us

Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

For data protection reasons, we cannot accept applications via other channels.