Vacature Business Intelligence Consultant

Business Intelligence Consultant in Maastricht

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

About the team

As a Business Intelligence Consultant, you bridge the gap between business strategy and data-driven decision-making. You collaborate with stakeholders to uncover needs, translate challenges into analytical opportunities, and co-create impactful BI solutions and short-term insights that drive measurable outcomes. This role blends consultancy, design thinking, and technical expertise, requiring both analytical rigor and creative problem-solving.

These will be your tasks and responsibilities:

Understand and Redefine Business Needs

• Engage with stakeholders to uncover true business questions and guide optimal implementation.
• Use consultative discovery and design thinking workshops.
• Translate goals into actionable data and analytics strategies.
  
  

  Design Human-Centered BI Solutions

  • Apply user-centered design for intuitive BI experiences.
  • Ensure scalability and alignment with strategic objectives.
    
    

    Collaborate Across Teams

    • Partner with Product teams, Business Analysts, Engineers (SaFE Agile), and Management.
    • Generate data-oriented culture in the teams by providing quick insights based on available data.
    
    

    This is what we are looking for:

    You are a curious listener, critical thinker, and collaborative partner who bridges business understanding with Data intelligence expertise. You bring energy, empathy, and a solution-oriented mindset to every interaction, helping teams to achieve their goals based on insights from data.

    
    

    Technical Skills:

    • Core BI & Data Analytics: Power BI, data modeling, DAX, dashboard design, performance optimization.
    • Databricks & Data Engineering: Databricks Lakehouse, SQL, PySpark, Delta Lake, data pipelines.
    • Data Architecture & Modeling: Data warehousing, fact/dimension modeling, ETL/ELT, lakehouse environments.
    • Governance, Quality & Security: Unity Catalog, data governance, RLS, GDPR/PII compliance.
    • Desirable: Databricks One, MLflow, AI-assisted analytics, Power BI integration with Databricks.
      
      

      Core Personality Traits:

      Business Curiosity & Empathy

      
      
      • Naturally inclined to ask questions, actively listen, and uncover the real needs behind stakeholder requests.
      • Understands business context, priorities, and pain points, with a genuine interest in how the organization works and how data supports decision-making.
      
      

      Analytical, Structured & Solution-Focused

      
      
      • Approaches complex questions by breaking them down logically and critically, with a structured mindset and clear documentation.
      • Takes ownership of tasks, follows through with commitment, and looks for opportunities to improve processes, reports, dashboards, and solutions.
      • Approaches challenges with a positive, solution-oriented mindset (“let’s find a way”).
      
      

      Collaborative & Communicative

      
      
      • Works effectively with Product teams, Business Analysts, Engineers, and Management, valuing different perspectives and contributing to co-creation and refinement sessions.
      • Comfortable seeking guidance and feedback from senior colleagues.
      • Able to explain findings and requirements clearly to both business and technical stakeholders, always considering the end-user experience, ROI, and time to market.
      
      

      Learning-Oriented & Adaptable

      
      
      • Excited about continuous learning—tools, methodologies, and best practices.
      • Comfortable with change, iterative processes, and shifting priorities, quickly adapting to new technologies, data platforms, and ways of working.
      
      

      Become part of the Mercedes-Benz CAC and experience the following benefits:

      • Multicultural, dynamic, and international work environment
      • Attractive salary range: € 4.370 – € 6.243 gross for 40h/week
      • Initial training followed by a buddying program for optimal preparation
      • Individual development plan for personal & professional growth
      • 200 holiday hours (full-time) and 8% holiday allowance
      • Annual performance-based salary increases & company bonus system
      • Relocation package: travel costs covered and providing 6 weeks of accommodation (if applicable)
      • Flexible transport options: free bike, public transport, or allowance
      • Discounted collective health insurance
      • Non-contributory pension plan (fully paid by the employer)
      • Flexible hybrid work model (after onboarding)
        
        

        40 working hours

      • Discounts on gym, sports classes, restaurants & shops
      • Events organized by the company where you can connect with colleagues from all departments
      
      

      Becoming... One of Us

      Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

      
      

      For data protection reasons, we cannot accept applications via other channels.