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FLEX - Customer Service Representative France

Functieomschrijving

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That's why we live the brand's most important promise: “The best or nothing”.

The function

The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge.

Requirements

  • Mother tongue French
  • Fluency in English (corporate language)
  • Good written and verbal skills
  • Good understanding of customer satisfaction
  • Open-minded to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes

We offer

Flexibel working hours between 12 and 15 hours a week, Monday - Friday. Hourly wage 10,09 euro gross. Work in a growing international company in a young, ambitious, professional and dynamic environment.

The procedure
Apply now via the application button!

Questions? Please contact Dunja Aerts via dunja.aerts@sdworx.com

Locatie

Maastricht

Opdrachtgever

Mercedes-Benz Customer Assistance Center Maastricht

Publicatiedatum

06.09.2019