Vacature Internship | Portfolio & Performance Office

Internship | Portfolio & Performance Office in Maastricht

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

About the team

Portfolio & Performance Office guides teams and individuals in how to best utilize portfolio governance to make sure that initiatives are properly organized with an end-to-end journey (from funnel to done phase). We ensure that projects are aligned with our corporate strategy, as we focus on maximizing business value, bringing transparency, creating awareness and supporting leadership in decision-making. In addition to that, we provide project management for a selected number of initiatives, thus supporting not only strategy and governance, but also execution.

These will be your tasks and responsibilities:

• Support our Portfolio Managers with their regular tasks (e.g. portfolio review for the Board of Management, visualization of the portfolio and resource management)
• Support Project teams by maintaining project-related documentation (e.g. project hypothesis, charter, resources, status updates)
• Document and follow up on important project related actions and decisions from meetings
• Suggesting improvements for our current processes and procedures
• Other similar tasks as per the request of the supervisor

What you will learn:

• Learning about best-in-class portfolio and project management practices
• Experience in supporting strategic projects of Mercedes-Benz
• Application of learned concepts in practical day-to-day activities
• Communication & engagement with various stakeholder

This is what we are looking for:

• Good communication skills in English (verbal & written)
• Basic understanding of project management methodologies
• Being able to structure topics and connect dots to the big picture
• Efficient in MS Office (Excel, PPT), MS SharePoint; experience in Jira/Confluence and AI tools (e.g. copilot) would be an advantage
• Quick learner & self-starter
  
  

  Self-aware

• Confident to speak up and follow up tasks with colleagues
• Proactive in looking for work and how to approach it

Become part of the Mercedes-Benz CAC and experience the following benefits:

We offer you an internship in a multicultural, dynamic, and informal international working environment:

• 5-6 months full-time internship, 40 hours per week, Monday to Friday (onsite at the office);
• Internship compensation, € 800,- gross per month based on 40 hours per week;
• Starting date: Februay / March 2027
• The internship needs to be a part of your study program (during the whole internship), graduates are not allowed to apply.

Becoming... One of Us

Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

For data protection reasons, we cannot accept applications via other channels.