Make a difference for customers and partners worldwide in an international, diverse environment.
At the Mercedes-Benz Customer Assistance Center (CAC) in Maastricht, you play a key role in supporting customers and partners worldwide while representing one of the world’s most respected brands. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world.
We belong to the Mercedes-Benz Global Customer Service & Parts division and we work closely with other departments and divisions to deliver the best customer journey possible.
With an international team of over 1,000 colleagues, our mission is to provide an exceptional experience for our customers, as well as supporting retail and logistics organizations.
About the teamThe Global Customer Care Product Management team is responsible for designing, developing and continuously improving service products, solutions and related systems that enhance the customer experience, drive operational performance and align with overall business strategy. We connect globally at all levels of the organization to understand the needs of the organization and drive solutions fitting to these needs.
Within GPM we connect and collaborate on a wide range of topics and areas, organized in the following product domains:
while ensuring effective prioritization, visibility, governance, and execution across the product portfolio.
The intern will be supporting the Roadside Assistance and Dealer Network Connectivity Product Management team by professionalising and standardising the operations of the Product Managers and Analysts.
Key tasks include:
We offer you an internship in a multicultural, dynamic, and informal international working environment:
Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.
For data protection reasons, we cannot accept applications via other channels.
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