Vacature Senior International Project Leader

Senior International Project Leader in Maastricht

About us

We are the Mercedes-Benz Customer Assistance Centre Maastricht. Years of experience and our strong focus on customer centricity have given us the expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey.

With an international team of over 1000 colleagues, we work to create the ultimate customer experience not only for the drivers of our vehicles but also in support of the retail and logistics organizations.

WE CARE for customers, they are part of our DNA.

About the role

The Senior International Project Leader will work with internal and external stakeholders to define project deliverables, assess resourcing needs, plan, and manage the project execution, set deadlines, assign responsibilities, monitor, and summarize project progress to management for our largest and most complex projects. This role will sometimes support the roll-out of our customer care services across multiple markets, requiring strong coordination and implementation skills.

These will be your tasks and responsibilities:

• Manage large and complex projects in a professional, structured, and effective manner.
• Lead and coordinate roll-out activities across diverse markets, ensuring alignment with local requirements and timelines.
• Proactively engage with multicultural stakeholders, both in person and virtually, to gain clarity in situations of uncertainty.
• Work autonomously to develop and maintain momentum in the execution of assigned projects.
• Use experience and foresight to recognize potential risks and develop risk management measures.
• Be an active member within the Mercedes-Benz CAC Project Management team by proactively highlighting learned lessons and suggestions to improve internal processes.
• Act as an advisor to portfolio management on the selection and scheduling of programs, projects and Epics that bring the most value to our customers and organization.

This is what we are looking for:

• You need to be adaptable
• Have solid organizational skills including a fastidious attention to detail
• Can work in a complex, dynamic environment with elevated levels of uncertainty
• Be able to influence without authority
• Be diplomatic across cultures but stand your ground when the project requires it
• Be able to communicate extremely well in English
• Have the drive to bring projects to successful conclusions
• Have a minimum of a bachelor's degree in a relevant field of study
• Have more than 5 years Project Management experience
• Proven experience in market roll-outs or large-scale service implementations is a strong advantage.
• Have an advanced level of knowledge for predictive and adaptive project management methods
• Have multiple formal project management certifications. Such as Prince2 practitioner, PMP, Agile Scrum Master, Agile Product Owner, SAFe SM and/or POPM
• Have an advanced knowledge of Atlassian JIRA and Confluence
• Have a basic knowledge of contact center technical infrastructures

Become part of the Mercedes-Benz CAC and experience the following benefits:

• Multicultural, dynamic, and international work environment
• Attractive salary range: €4.370– €6.243gross for 40h/week
• Individual development plan for personal & professional growth
• 200 holiday hours (full-time) and 8% holiday allowance
• Annual performance-based salary increases & company bonus system
• Relocation package: travel costs covered and providing 6 weeks of accommodation (if applicable)
• Flexible transport options: free bike, public transport, or allowance
• Discounted collective health insurance
• Non-contributory pension plan (fully paid by the employer)
• Flexible hybrid work model (after onboarding)
• Discounts on gym, sports classes, restaurants & shops
• Events organized by the company where you can connect with colleagues from all departments

Becoming... One of Us

Is this the right position for you? Simply upload your application documents including CV and letter of motivation in English via the Apply button.

For data protection reasons, we cannot accept applications via other channels.