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Customer Service Representative - Social Media (German)


The organisation

The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler's Mercedes-Benz Cars Marketing & Sales. In our offices in Maastricht we think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers' mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are maybe the most important connection to the Mercedes-Benz brand. That's why we live the brand's most important promise: “The best or nothing”.

The function

The success of the Mercedes-Benz Social Media Team is rooted in social listening skills.

We make an effort to listen to our customers. To know their “likes” and “dislike”, to understand their interests and concerns, who they are, what they care about and what they do. We follow them into their virtual world.

We are driven to perfection not only because we know our audience but also because we perfectly understand the specific nature of each of the social media channels. We are able to change and adopt the tone of voice between the platforms to engage and hooked our followers and generate social conversations.

Day to day, we share our Mercedes-Benz passion alongside our 30+ million fans, whether it is a product enquiry, complaint or simply appreciation.

Our #BestFans can chat with us via Twitter, Facebook, Instagram, YouTube, LinkedIn, Google+ and many more channels.


For our international team we are looking for a colleague with fluent written skills in German (Swiss/Austrian) and fluent in English (company language). Additional languages will be an added value.

We are living in a fast moving and dynamic environment that requires strong customer focus, creativity and particular interest for the automotive sector and technology.

Experience with SM dialogue, journalism or blogging would be appreciated.

We believe in the strength of doing things together, team work is an essential part of our daily business. We aim for candidates with an enthusiastic and inspiring personality.

“What is the best part about our Social Media Team? Being able to release your inner creativity!

Be part of #MercedesBenzthebestornothingteam!

We offer

We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:                     

  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.
  • 200 vacation hours (based on full time employment)
  • Holiday allowance: 8% of annual salary
  • Competitive performance based salary growth
  • Result oriented bonuses
  • Employee Car Program: discount on new or used Daimler brand cars
  • Collective health insurance at discounted rates
  • Pension plan
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • A “tailor made” individual development plan

The salary linked to this position is € 2.111, = *( 40 hours per week). Depending on the scedule, a shift allowance comes on top.

We also provide an extensive initial training and a follow up program.

You will be offered a one year contract , afterwards you can get an indefinite one.

*Please take into account that The Netherlands has a divergent tax system than other EU countries.

The opening hours are from 08h30 to 21h00, Monday to Sunday ( flexible schedule applicable)

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application.

For more information about this vacancy please contact the Recruitment Office on +31 43 356 2708.




Mercedes-Benz Customer Assistance Center Maastricht