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Customer Service representative Mercedes-Benz | Roadside Assistance | Dutch & French

Functieomschrijving

The organisation

Mercedes-Benz Customer Assistance Cente
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Daimler’s Mercedes-Benz Cars Marketing & Sales. We think and act globally and assume a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. From our offices in Maastricht in the Netherlands, we provide excellent assistance to our customers and dealers of well-known Daimler brands like Mercedes-Benz, AMG, smart, Setra and Mercedes me. 24 hours a day, 7 days a week, 365 days a year, we ensure our customers’ mobility with our roadside assistance. Additionally, we take care of all kinds of enquiries about passenger cars, trucks and vans during our opening hours. For our customers we are an important connection to the Mercedes-Benz brand. That’s why we live the brand’s most important promise: “The best or nothing”!

The function

Customer Service Benelux department
The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
Roadside Assistance Benelux Region
Customers experiencing a vehicle breakdown can contact the Service 24 hours department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerized system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

Who are you

  • Good understanding of Customer satisfaction;
  • You are fluent in Dutch & (near) fluent in French;
  • Fluency in English (corporate language);
  • Good written and verbal skills;
  • Ability to work in structures, to prioritize, analyse and coordinate your day to day;
  • Empathy and negotiation skills;
  • Open-minded to a diversity of cultures;
  • Computer literacy;
  • Act as our Brand ambassador.

We offer

We offer you a job in a multicultural, young and informal international working
environment with interesting conditions, both primary and secondary:
Benefits

  • A “tailor made” individual development plan;
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs;
  • Collective health insurance at discounted rates;
  • Pension plan;
  • 200 vacation hours (based on full time employment) that you can use right from the start!;
  • Holiday allowance: 8% of annual salary;
  • Competitive performance based salary growth;
  • Result oriented bonuses;
  • Lucrative relocation package. If applicable, you will also be reimbursed for first arrival, housing fee, and moving costs.

Working Conditions

  • You will be offered 1 contract with a duration of one year, after this the contract will be of an indefinite time.
  • Full-time basis of 37.5 or 35 hours per week, however part-time basis (32 hours) can also be discussed;
  • Flexible shift system with day, evening and weekend shifts.
  • We provide an extensive 3 week initial training and a follow up buddy program of 1-2 months;
The procedure

In case of interest, please apply with your CV and motivation letter in Dutch by clicking the 'Apply button'.
In case of questions or remarks, please do not hesitate to contact me by the following mail address: joep.smeets@daimler.com

Locatie

Maastricht

Opdrachtgever

Mercedes-Benz Customer Assistance Center Maastricht

Publicatiedatum

27.10.2021