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Customer Service & Logistics Employee


Customer Service & Logistics Employee

Would you take the challenge of delivering outstanding service in a dynamic business environment?

As a customer service & logistics (CS&L) employee you take ownership of delivering outstanding service and added value to our customers. By cooperating with your team members you monitor transport and ensure safe and timely delivery of our products conform agreed quality and quantity.

The challenge

As a customer service & logistics employee, you are a spider in the web towards different disciplines externally (customers, suppliers) and internally (planning, loading department, quality, control). You will communicate with our customers on a day to day basis, to meet their needs and mutual agreements. In this role, you are responsible for the execution of the ‘Order-to-Cash’ process, which ensures the intake and processing of sales orders for a reliable, efficient and effective order fulfillment. You organize the outbound transport shipments (via rail, sea, road, intermodal and pipeline) to customers for several finished products. Next to this, you play a role in monitoring the performance of different (logistical) suppliers, with a focus on Safety, Health and Environment (SHE).you will also participate in multidisciplinary project teams.

The customer service & logistics employee is part of the demand and supply chain organization, where continuous improvement is one of the pillars to stay competitive in the challenging market. You will report to the Demand & Supply Chain Manager and you will be located in the headquarters in Urmond (The Netherlands). Our production facilities are located in Geleen.

The company / department

AnQore is a specialist chemical supplier dedicated to the reliable, secure and continuous supply of acrylonitrile, hydrogen cyanide, acetonitrile and sodium cyanide. Acrylonitrile is a key building block for a wide range of markets like carbon fibre, ABS, synthetic rubber, acrylic fibres, polyacrylamide and many smaller special products. Our European contract customers benefit from our excellent SHEQ performance and unique logistical network, which enables us to deliver consistently and reliably time after time. We call this SMART chemicals. Our annual production capacity is around 285,000 ton, which gives a European market share of 35%.


We are interested to meet candidates who can operate at a Bachelor (HBO) level. Knowledge of different languages is needed (Dutch, English and another foreign language). Experience with SAP or logistics is a pre, but not a strict requirement. Affinity with planning or import and export documents is a plus.

Are you an autonomous and engaged team player, with a drive to deliver outstanding service to our customers? Are you able to communicate to and connect with people of various disciplines, both outside and inside the AnQore organization? Are you flexible and can you deal with the last minute changing customer needs? Do you want to add value to our result driven business?

Then you are what we are looking for!

The procedure

Interested in this role? Please apply on-line by sending us your CV & motivation letter in English or Dutch before October 30th at the latest. Reference check procedures are part of the AnQore Recruitment & Selection Process. You will be contacted when these references checks are required. In case you need more information on the role content, please contact Maurice Muris, Demand & Supply Chain Manager, via or Patricia Damvelt, HR Manager AnQore, via