Vacature Senior Operational Officer / Personal Assistant

Senior Operational Officer / Personal Assistant in Herten

Sonoma Pharmaceuticals Netherlands BV

Our client, Sonoma Pharmaceutical is an international producer of innovative solutions in wound care, dermatology an infection prevention. Their MDR- approved products comply with the strictest European regulations for medical devices. The headquarter is based in Boulder USA, production in Mexico and there is a whare house and sales office EMAE and APAC) in the Netherlands, Roermond. Growth is being experienced from Roermond and the number of distributors across Europe is increasing.

To manage this growth, together with the General Manager properly we are looking for Sonoma in Roermond for a:
 
Senior Operational Officer / PA
Independent, pro-active, commercially minded, key coordinator

Your role:

As Senior Operational Office / PA, you will be the key link between Sonoma and their European distributors. You will provide commercial and logistical support and assist in expanding their customer base across Europe. Regulatory compliance and associated documentation are centrally managed by the team in Mexico. You will work closely with this team to ensure that distributors in Europe are timely and correctly informed and supported regarding compliance. You will take the initiative to improve processes, proactively support customers, and resolve logistical challenges, with a keen eye on the specific requirements of the medical device market. You also support the General Manager. You manage his agenda and know how to filter questions by priority. In the absence of the General manager you act as the first point of contact.

Your responsibilities:

• Commercial support & sales
• Independently support distributors with product inquiries, quotations, and delivery questions.
• Prepare forecasts, quotations, order confirmations, and delivery schedules.
• Proactively contribute ideas on market needs, product positioning, and opportunities in the dermatology market.
• Prospect new potential customers.
• Support marketing activities such as product launches, trade shows, and campaigns.

Customer relations

• Actively maintain and strengthen relationships with distributors in various European countries.
• Assist in onboarding and product introductions, with attention to compliance information from Mexico.
• Respond quickly and professionally to questions and requests with a customer-focused attitude.

Supply chain coordination

• Coordinate logistics processes with production in Mexico and the warehouse in the Netherlands.
• Monitor delivery times and inventory management.
• Proactively identify and solve supply chain bottlenecks.
• Serve as the liaison between distributors and the regulatory team in Mexico.

Compliance coordination

• Work closely with the regulatory team in Mexico, responsible for MDR compliance and providing medical documentation.
• Ensure that distributors in Europe are timely and correctly informed about compliance-related matters.
• Monitor that commercial and logistical processes run smoothly within regulatory frameworks, without bearing compliance responsibility yourself.
• Reporting & internal communication
• Report sales results, customer satisfaction, and logistics performance.
• Provide feedback on market and customer insights to the General Manager and international teams.
• Initiate improvements in processes and communication to optimize distributor collaboration.

Who are you?

• Bachelor’s or Master’s degree, preferably in business economics, supply chain, life sciences, or a related field.
• At least 3 years of experience in international customer support, distribution, or supply chain coordination.
• Extensive experience or knowledge of the dermatology market is a strong plus.
• Knowledge and experience with CE regulations and MDR compliance within the medical device industry, including collaboration with a regulatory team.
• Proactive, independent, solution-oriented, and strong communication skills.
• Fluent in Dutch and English; knowledge of other European languages such as German, French, or Spanish is a plus.

What’s offered?

• A diverse and responsible role within an international and growing company.
• Plenty of room for initiative and professional development.
• Competitive salary, pension scheme, and travel allowance.
• Possibility for (partial) remote working.
• A professional and collegial team in Roermond with short communication lines.
• Working with high-quality, MDR-approved medical and dermatological products with social impact.

Interested?

For more information about the position and the procedure, you can contact Jacco Kempen, Managing Director (+31-6 20634950). If you want to respond directly, please send your English written resume with a short motivation to [email protected] or respond through the application button Senior Operational Officer / Personal Assistant - Limbourg & Partners - Werving en Selectie, Interim Management en Projectsourcing or through https://limbourg.eu/nl/vacatures/