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Internship planning and reporting Training Department

Functieomschrijving

The organisation

The Mercedes-Benz Customer Assistance Center [MBCAC] is located in Maastricht, the Netherlands and supports all after sales customers for Mercedes-Benz, smart, AMG, Maybach, vans, bus and trucks in Europe. In 2015, the MBCAC has been granted the worldwide governance role for all Mercedes-Benz aftersales call centers around the globe.

In our offices in Maastricht we think and act globally and are in a leading role for the Mercedes-Benz Customer Assistance Centers all over the world. Our goal is to provide the best roadside assistance and customer services to our customers of well-known Daimler brands like Mercedes-Benz, AMG, Maybach, smart, Setra and Mercedes me & Mercedes PRO. That is why we live the brand's most important promise: “The best or nothing”.

The function

As an Intern, you are part of the Training, Knowledge Management and Quality Management department, which is in charge for the Mercedes-Benz Contact Centers worldwide.

The CAC training team is responsible for the development and delivery of the required qualification program. This includes the new starter as well as the existing staff. The line business includes for example process- and system-trainings or communication- and product training. Besides this, we also tailor training solutions for the learner demands.

As an intern you will assist the department's Planning and Reporting specialist in the efficient administration and planning of training (Initial and ongoing training), evaluation of training efforts, reporting on training participation and test results - both for internal and external training participants.

The planning and reporting specialist will have to manage a large variety of stakeholders within the MBCAC, in the Daimler organization and at involved third parties. You will support in this.

Requirements

• Proficient in English
• Excellent computer skills (Excel, PowerPoint), with a passion for figures and reporting
• Vocational or Bachelor education internship
• Apply lean thinking and process optimization approach to all relevant tasks, both within and outside of Training Department
• Ability to prioritize, analyze, plan and coordinate a high workload independently
• Excellent positive communication skills, pro-activity
• Team player

We offer

An internship at Mercedes-Benz will be paid according to the internship regulations within Daimler. The preferable duration for the internship will be between 4-6 months, 40 hours a week, starting as soon as possible (preferably September).

The procedure

Please use the “apply” button to upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. The application period ends on August 30th, 2019.

For more information about this vacancy please contact Manon Gosler-Bongaerts by email:

manon.gosler-bongaerts@daimler.com.

Locatie

Maastricht

Opdrachtgever

Mercedes-Benz Customer Assistance Center Maastricht

Publicatiedatum

14.08.2019