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Flex - Technical service representative German

Functieomschrijving

The organisation

The international contact center is the central point of contact in Europe, caring for the needs of current and prospective and customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.
Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For the customers you are the most important connection to the brand. That's why they live the brand's most important promise: The best or nothing.

The international contact center is the central point of contact in Europe, caring for the needs of current and prospective and customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance.

Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. For the customers you are the most important connection to the brand. That's why they live the brand's most important promise: The best or nothing.

The function

The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers.
The main goal of the flexworker is to support the Critical Part Management department with:
  • Resolving incoming support requests, incidents and problems in the required languages;
  • Resolving escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)

The Critical Parts Management Department of the Mercedes-Benz Customer Assistance Center Maastricht N.V. is dealing with global escalations for parts in the Mercedes-Benz logistics chain. The supported entities consist of the Mercedes-Benz local headquarters, general distributors, wholesale locations and appropriate retailers.

The main goal of the flexworker is to support the Critical Part Management department with:

  • Resolving incoming support requests, incidents and problems in the required languages;
  • Resolving escalated bottleneck parts enquiries for all Mercedes-Benz business units (passenger cars, vans and trucks)

Requirements

  • Fluent in German and English, both verbal and in writing
  • Affinity with the car trade and technology
  • Ability to understand the relationship between internal and external processes
  • Ability to understand interactions between demand and supply in the logistics chain
  • At least 15 hours per week available

We offer

This is a flexible position with a minimum of 15 hours a week. You can plan your own working hours! Salary of 10,09 gross per hour, 25 holiday days per year based on a fulltime contract, holiday money and compensation if you need to go to doctor dentist. Working hours: dayshift between Monday to Friday. We are looking for candidates who are available for at least 1years.

This is a flexible position with a minimum of 15 hours a week. You can plan your own working hours! Salary of 10,09 gross per hour, 25 holiday days per year based on a fulltime contract, holiday money and compensation if you need to go to doctor dentist. Working hours: dayshift between Monday to Friday. We are looking for candidates who are available for at least 1years.

The procedure
Apply now via the Apply Button!

Questions? Please contact Celine van der Put via celine.vanderput@sdworx.com

Locatie

Maastricht

Opdrachtgever

Mercedes-Benz Customer Assistance Center Maastricht

Publicatiedatum

14.08.2019